Have you ever had an experience with a company that was less than stellar? Maybe they kept you on hold for a long time while you waited on the phone for a customer service representative. Maybe they told you one thing and delivered another. Maybe they sold you something you did not need. Maybe what started out as one price turned out to be more…WAY more than they originally quoted.

What Does It Mean When A Morrisville Fence Company Offers “Great Service”? 

What comes to mind when you think of a fence company offering “great service”? Is it when you have a question, concern, or a problem with your fence project and the customer service representative offers assistance, answers, and solutions that satisfy you immediately? Is it when the customer service agent sounds genuinely friendly like they actually want to help you? Maybe it is when you call the fence company and a live person actually answers the phone? Or maybe you can’t even remember the last time you had great service. Do companies even provide great service anymore? It seems like decades ago when companies took pride in their customer service.

“Great service” from a fence company can mean different things to different people, but it most likely includes some or all of the following:

1. Attentive Response Time. When you call a fence company with questions or concerns before your project starts or after your fence has been installed, does the company have a live person answer the phone immediately? Or do you get stuck in frustrating voice prompt loops and then have to wait for a callback?
2. Extensive Product or Service Knowledge. When you finally do get to speak to a fencing representative, is that representative knowledgeable enough to answer your questions about fence financing options or different fence types?
3. Respectful, Patient, and Friendly. Does the fence company representative treat you with respect, and are they patient while you explain your question or problem? Is the representative friendly, empathetic, and a good listener?
4. Assist Customer Completely. Are you thoroughly satisfied with the resolution offered to mitigate your question or problem?
5. Clear Communication. Does the representative communicate clearly (either verbally or via email or live chat) so that you can fully understand your options?
6. Thankful and Appreciative. Does the representative thank you for contacting the company? Is the representative grateful for your business?

If a company has most or even some of the above service traits, you will very likely be confident in your decision to work with them on your fence project. Building a fence is a large financial investment. If you select a company with great service, you’ll probably see a lot of positive testimonials online regarding customer experiences. Chances are you will be in good hands and you will become part of a happy, loyal customer base willing to refer your friends and family to that company.

So, which Morrisville Fence Company Provides the Best Service?

If you are building a fence in Morrisville, contact Superior Fence & Rail. Let us demonstrate the pride and passion we take in our version of “great service” encompassing the above characteristics, and more. We have over 3,000 customer reviews with a 92% approval rating. In fact, we have the highest customer satisfaction rating of any fence company in the country!

Call Superior Fence & Rail today at (919) 335-4008. From your very first call through to your final fence inspection, you’ll experience our commitment and dedication to first-class customer service. Let us show you how our great service makes us the favorite of all Morrisville fence companies.