The fence buying process is not an easy one and for someone who is a little OCD and Type A, its definitely not easy.
“The fence buying process is not an easy one and for someone who is a little OCD and Type A, its definitely not easy. While I would prefer to give a three-star review here, I'm choosing four and here's why.
We worked with Warren in the sales process. He came to our property and we had a great conversation about the potential project and received a quote within 24 hours. The price came in as the lowest of five quotes by about $1K. I liked how Warren described the process of the project and since we were dealing with a time crunch for an upcoming event on our property, he did his best to schedule us with enough of a window to have the project done in time and still give us a moment to make sure clean up and repairs were done.
After presenting this quote to our neighbors, changes needed to be applied. Unfortunately, this is where the three-stars comes into play. Communication with Warren was difficult after the initial quote was sent over. Days would go between communications and with as frustrating as that was, I knew that the price-point was where we needed it to be...so we stuck it out.
For example, after the initial quote was reviewed, we needed to add more work to the quote. This was requested on a Thursday with no response until the following Tuesday after two follow ups. This happened twice in the process and the second time I had to piggyback off a communication from their office staff to get Warren to respond - this was after we had signed the quote and were a "client". To say this was frustrating is an understatement. This was a multi-thousand dollar project, involving multiple neighbors who had questions I could not answer. More on this later...
Now to where the four stars comes into play. Once the project started, I was introduced to Bryce, our project manager. Bryce brought a level of confidence to the project that I as a customer needed. He also brought two dedicated workers that busted their butts in 90+ degree weather. Bryce walked me through the project, expectations, and clarified specific aspects of the project so that his guys could be prepared. They started demo right away and made sure to be careful around our younger shrubs along our property line.
After a day of demo with a lot of concrete removal, construction began and went a lot faster than I expected. Unfortunately, this is where we found Warren's lack of communication again. And let me be clear here, I'm not trying to drive a bus over him. My point is for future customers to know what can happen if you don't stay on top of project comms.
During our initial walkthrough before the quote, I made it very clear that we live in a wind-heavy area of Jefferson County with strong west winds and that the fence needed spacers in between pickets to allow flow. Apparently this was not communicated to Bryce and therefore not communicated to his crew. Since I was not paying attention to the work details of the early morning, I missed this and the whole west side was constructed without spacers. Not the end of the world, but not what was discussed during the sales process. After this was brought up to Bryce, he acknowledged it wasn't communicated to him and we moved on.
The rest of the project went well, despite a few construction hiccups that tend to always happen. We worked around them as best as could despite language barriers with the crew.
After the construction was finished, there were a few spots that needed to be fixed - poor quality lumber, missed cuts, uneven picket placement. Nothing too crazy at all. Bryce scheduled the repair team to come out in time for our event. As soon as the repair team arrived, they left due to an emergency and lo and behold, here comes Bryce. For the next few hours, on a Friday afternoon, Bryce worked on a section of the fence that needed help. His attention to detail, humor, and work ethic is what I really took away from this project. Not to take away from the work his crew did, but his leadership on the project alone gives this four stars...five stars is hard to come by.”
