Privacy Policy / Terms and Conditions

Privacy Policy 

Superior Fence and Rail (“Superior”, “us”, “we,”, “Company”) is committed to respecting the privacy rights of visitors and other users of Superior’s website, https://superiorfenceandrail.com (the “Site”). We created this Privacy Policy (this “Policy”) to give you confidence as you visit and use the Site, and to demonstrate our commitment to fair information practices. This Policy is only applicable to the Site, and not to any other websites that you may be able to access from the Site, each of which may have data collection and use practices and policies that differ materially from this Policy.

Information We Collect

We may collect the following types of information from you:

Personal Information: When you contact us through our Website, phone, or email, we may collect personal information that you provide, including your full name, phone number, email address, and mailing address.

Automatically Collected Information: When you visit our Website, we may automatically collect certain information about your device and usage, including IP address, browser type, operating system, referring URLs, and pages viewed.

How We Use Your Information

We use the information we collect for the following purposes:

• To Communicate with You: We use your contact information to respond to your inquiries, provide legal services, send administrative information, and keep you informed about your case or our services.
• Marketing and Promotional Communications: With your consent, we may use your information to send you updates, newsletters, or marketing communications via email, phone, or text message. You can opt out of receiving these communications at any time by following the instructions provided in the communication or contacting us directly.
• Legal Compliance: We may use your information to comply with applicable laws, regulations, or legal obligations, including responding to subpoenas, court orders, or legal requests.

Information Use

We use the collected information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving our services and Website, fulfilling requests for information, and providing customer support.

Security

We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it.

If we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Cookies

We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Sharing

We will not sell or otherwise provide the information we collect to outside third parties or affiliates for the purpose of direct or indirect mass email marketing.

We will disclose personal information and/or an IP address, when required by law or in the good-faith belief that such action is necessary to:

• Cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on our company
• Protect and defend the rights or property of our Website and related properties
• Identify persons who may be violating the law, the rights of third parties or affiliates, or otherwise misusing our Website or its related properties

Please keep in mind that whenever you voluntarily disclose personal information online – for example through e-mail, discussion boards, or elsewhere – that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.

Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you are online.

Links

This Website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests

From time-to-time our site may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Consent

By using this Website, you consent to the collection and use of information as specified above. If we make changes to our Privacy Policy, we will post those changes on this page. Please review this page frequently to remain up-to-date with the information we collect, how we use it, and under what circumstances we disclose it. You must review the new Privacy Policy carefully to make sure you understand our practices and procedures.

Consent to Receive Text Messages

You are not required to consent to receiving text messages from Superior Fence. By providing your phone number and opting in, you consent to receive text messages from Superior Fence regarding your inquiry, our services, or related legal matters. Message and data rates may apply. Messaging frequency will vary. You can opt out of receiving text messages at any time by replying “STOP” to any text message your receive from us. You may reply with “HELP” to receive assistance from the Superior Fence team. Please note that opting out may limit our ability to communicate with you regarding your case or services.

Email & Data Collection

By using our website and services, you consent to the collection, processing, and storage of SMS and email data as described in this privacy policy. We may collect SMS and email data for various purposes, including but not limited to:

• Communication: We may use SMS and email to communicate with users regarding account-related information, customer care, our services, updates, announcements, and other relevant notifications.
• Service Delivery: SMS and email data may be collected to facilitate the delivery of our services, including account verification, password resets, transactional messages, and customer support.
• Marketing: With your explicit consent, we may use SMS and email to send promotional offers, newsletters, marketing campaigns, and other communications about our products or services. You have the option to opt-out of marketing communications at any time by replying with “STOP.” You can request assistance by replying with “HELP” at any time.
• Analytics: We may collect SMS and email data for analytical purposes to understand user behavior, improve our services, and personalize user experiences.

We are committed to protecting the privacy and security of your SMS and email data. We do not share SMS and email data outside of our organization to third parties or affiliates, except where required by law or as necessary to provide the services requested by the user. Your SMS and email data is treated confidentially and securely, and we employ industry-standard measures to prevent unauthorized access, misuse, or alteration.

Information Sharing and Disclosure

We do not sell or rent your personal information to third parties or affiliates for marketing purposes. We do not sell, rent, release, or transfer your SMS consent, mobile opt-in, text message consent, or phone number to any third party or affiliate for marketing purposes. We may share your information in the following circumstances:

• Service Providers: We may share your information with our service providers who perform services on our behalf, such as marketing, customer services, or technical support. These service providers are contractually obligated to protect your information and use it only for services they provide.
• Legal Requirements: We may disclose your information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights, property, or the safety of our users or others.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

• Opting Out: You may opt out of receiving marketing communications from us by following the instructions in those communications or contacting us directly. If you opt-out, we may still send you non-promotional communications related to your legal services or our ongoing business relationship.
• Access and Update Information: You have the right to access, update, or correct your personal information. To do so, please contact us using the information provided below.

Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically for any updates.

Contact Us

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (804) 353-6999 or via mail Attn: Digital Marketing Director, 2426 Old Brick Road, Glen Allen, VA 23060.

SMS Terms and Conditions

1. Introduction

Welcome to Superior Fence. By accessing or using our services, including receiving SMS communications, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms, please do not engage with our services.

2. Consent for SMS Communication

By providing your consent to receive SMS communications, you acknowledge and agree to receive text messages from Superior Fence at the phone number you provide. Information obtained as part of the SMS consent process will not be shared with third parties or affiliates for marketing purposes.

3. Types of SMS Communications

If you have consented to receive text messages, you may receive SMS communications related to the following:

• Customers and Guests: Updates regarding your orders, deliveries, account notifications, or other relevant information.
• Marketing: Promotional messages, informational messages about services, offerings, or follow-ups to user form submissions.

• Job Applicants: Information about your application status, onboarding materials, or other employment-related updates.

4. Standard Messaging Disclosures

• Message Frequency: Frequency of messages may vary depending on your interactions with us.
• Standard messaging rates will be charged by your mobile service provider.
• You can opt-out of receiving SMS messages at any time by texting “STOP” to the number from which you received the message.
• You can receive assistance from the Superior Fence team by texting “HELP” to the number from which you received the message.

5. SMS Data Handling

We understand the importance of safeguarding the privacy of our users, including the data transmitted through SMS services. We are committed to ensuring that any SMS data collected through our website or services remains secure and confidential. Therefore, we do not share any SMS data outside of our organization, except where required by law or as necessary to provide the services requested by the user.

Any SMS data collected is solely used for the purpose of delivering our services, improving user experience, and enhancing the functionality of our platform. We do not sell, rent, or disclose SMS data to third parties or affiliates for marketing or any other purposes without explicit consent from the user. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties or affiliates for marketing purposes.

• By providing your phone number for SMS services, you will receive updates regarding your service for Superior Fence including but not limited to, appointment confirmations, proposals, invoices and general communications. 
• You can cancel the SMS service at any time. Simply text “STOP” to the shortcode. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
• If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to the Superior Fence team. 
• Carriers are not liable for delayed or undelivered messages.
• As always, message and data rates may apply for messages sent to you from us and to us from you. You will receive text messages as often as needed. For questions about your text plan or data plan, contact your wireless provider.
• For privacy-related inquiries, please refer to our privacy policy on this page.